How Jenex Global handles website enquiries.
Last updated: 7 September 2026
Jenex Global Private Limited respects your privacy. This notice explains the information we receive through this website, why we use it, where it is sent and the choices available to you.
Information we collect
When you submit a business enquiry, we may receive your name, company, business email address, telephone or WhatsApp number, destination market, product interest and the details you include in your message. Our hosting and security services may also process limited technical information, such as IP address, browser information and request logs, to operate and protect the website.
How we use the information
We use enquiry information to respond to you, assess product or service requirements, prepare relevant technical or commercial information, coordinate follow-up and maintain appropriate business records. We do not sell personal information or use website enquiries for unrelated advertising.
Where enquiries are processed
Website enquiries are stored in the website’s secured enquiry records and forwarded to the Jenex Global team through Pumble, our business communication service. Information may also be processed by our website hosting, infrastructure and security providers only as needed to deliver and protect these services. These providers may process information in countries outside your own, subject to their applicable privacy and security terms.
Retention and security
We retain enquiry information only for as long as reasonably needed to manage the business relationship, meet operational or legal record-keeping needs and resolve disputes. We use access controls, encrypted website connections, server hardening and routine integrity checks to reduce the risk of unauthorised access. No internet service can guarantee absolute security.
Cookies and similar technologies
The public website is designed to work without advertising cookies. Essential technical storage may be used by WordPress, the enquiry form, hosting or security services where required for site operation, abuse prevention and administrative sessions.
Your choices
Depending on your location and applicable law, you may ask to access, correct or delete personal information associated with your enquiry, restrict or object to certain processing, or withdraw consent where consent is the basis for processing. We may need to verify your identity before completing a request.
Contact
For privacy questions or requests, email [email protected]. Please include enough information for us to identify the relevant enquiry and respond appropriately.
Changes to this notice
We may update this notice when our website, service providers or information-handling practices change. The latest version will remain available on this page.